Textbook of Social Administration: The Consumer-centered Approach

EMTextbook of Social Administration/EM equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. BRBRHow does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers—and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed. BRBREMTextbook of Social Administration/EM includes: UL LIframeworks for organizing social administration skills LIstrategies for initiating change through persuasion LIprinciples of consumer-centered management LIthe elements of the social program analytic framework LIframework requirements for goals, objectives, and expectations LIhelping behaviors LIexamples of program elements that enhance consumer benefits LIapplying the wrap-around approach to school-based mental health services LImanaging information LIselecting and measuring performance indicators LIpersonnel management LIfiscal management LIthe inverted hierarchy LIand much more BRBR/LI/ULEMTextbook of Social Administration/EM is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies. UL/UL